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FEDARATION OF NATIONAL
POSTAL ORGANISATIONS, CHQ
Central Head Quarters, T
24, Atul Grove Road, New Delhi – 110001.
No:FNPO/CBS&CSI/1-1/2016
dated 4.1.2016
To
Sri
B.V.Sudhakur
Member
Technology,
Postal
Services Board,
Dak
Bhavan,
NEW
DELHI – 110001.
Sir,
Sub:- Problems related to Core
Banking Solutions –Reg.
My
Federation bring the following difficulties
faced in implementing the CBS project
and propose following suggestions for immediate action.
1.
Slow and disturbed access of Finacle due to
technical problems at CPC Level and SO/HO Level
2.
CPC is instructing to place EDO mandatorily
by 3pm or 4pm.
3.
Heavy Work load at SOs attached with BOs :
Consequent on implementation of CBS at SOs including BOs the work load of the
SOs have drastically increased because of the following reasons.
a.
During the financial years 2012-2013,
2013-2014, 2014-2015(500 accounts target in each financial year) huge number of
accounts have been opened at BOs in connection with targets fixed to the
BPMs.
b.
On an average there are 1500 accounts per
BOs.
c.
On an average every SO will have 11 BOs,
i.e., minimum of 16500 transactions including the accounts opened previous
years. That means per day 660 BO transactions have to be entered at SO
level. Thereby to be verified by the SPM.
d.
At all levels of offices including C Class
(single handed) and LSG(running with insufficient staff strength toward working
strength) it is becoming an unbearable work load to feed these vouchers in
Finacle.
e.
As this situation is not feasible to enter
these transaction in Finacle, the works related to preventive vigilance with
regard to work of BOs are completely paralysed thereby opening the gates for
every possibility frauds at BOs
f.
Mean while the Divisional Heads not
interested in providing sufficient number of PAs to Post migrated CBS offices
or means through which works have to be carried. They are simply fixing the responsibility on
the Postmasters that they have to manage the work with the available staff
only.
g.
Till now the accounts have been managed with
the single payslip in respect of multiple accounts(noting account numbers 1 to
100) with same name paid on same date with oral permission of concerned Sub
Divisional Heads and Divisional Heads.
Some Divisional and Sub Divisional Head have advised orally to issue
single pass book to such accounts previously.
But consequent on migration to Finacle the account numbers are changed
randomly with 10 digits.
h.
There is no provision or option or
possibility to process these accounts in Finalce. Each and every account has to be fed and to
be verified.
4.
Issues related to Migration to BOs : In many office the works related to Pre
migration have been completed in casual manner without giving any importance to
the accuracy of the data. The agreement of Balances of SB, RD, TD and MIS with
SBCO has become least bothered aspect.
Finally signature of the SPMs/HPMs only have been taken forcible before
GO Live Dates fixing the responsibility of accuracy of data which has been
maintained from decades together either in Manually or in Sanchaya Post. Mean while the Divisional He
Surprisingly
it has come to know that some of the Divisional Heads have transferred the
official to a remote place on the plea that they have not made the office ready
for CBS GO Live, but without assessing the work load in this connection and
without providing any extra man power to get the works done.
Example
: The Incident happened in Adilabad Division.
5.
Other problems related to connectivity,
functioning of Generator and UPS have become a fuel to fire.
Request or
Solution :
1.
Provide required staff strength to the
offices which were already migrated multiple handed offices.
2.
Finding out a possible solution for C Clsass
offices.
3.
To stop the GO Live of offices proposed for
migration until Hand Held Devices are provided to the BPMs to deal the accounts
related to their BO.
With
a hope of immediate action and a reply
(D.THEAGARAJAN)
Secretary General
FEDARATION OF NATIONAL
POSTAL ORGANISATIONS, CHQ
Central Head Quarters, T
24, Atul Grove Road, New Delhi – 110001.
No:FNPO/CBS&CSI/2-1/2016
dated 4.1.2016
To
Sri
B.V.Sudhakur
Member
Technology,
Postal
Services Board,
Dak
Bhavan,
NEW
DELHI – 110001.
Sir,
Sub:- Problems faced by the staff in
rolling out finacle and CSI software – Request for immediate remedial measures
– Reg.
Many
representations have been received by this Federation about the difficulties
faced in implementing the CBS and CSI project. The FNPO invited the
introduction of new technology in the Department, but the officials
experiencing nightmare in implementing the technology at the operational point.
The FNPO after considering all the issues make the following suggestions for
immediate action.
Finacleissues
1. The finacle software is user I D and
pass word based
2. In the department of post, the
organisation is not more vertical it is lateral and complicated structure is
there.
3. There are C class, B class, A class,
LSG and HO”s. the officials are happened to depute either an training, inquring
or for any other purpose
4. The officials when even went on leave
either the B class SO is turned to be C class SO as the leave granted under
office arrangement, in respect of C class So, or other SO”s the officials are
forced to share the user ID and password.
5. In some SO”s the two supervisor ID
and user passwords are created. This also creating further issues of sharing
the password and user ID”s at such SO’s. In addition to this while issuing the
cash certificates the authorisation of both the supervisors Q invariably
required. Further the second supervisor is not liable to post across the counter as he has supervisory password. This should be done
away with.
Suggestions
Inevitably
the officials are forced to share the user ID and password while going on
deputation, training leave etc., it is needless to reemphasise the for reaching
consequences and repercussions in doing so. In this background the need is
A]
The user ID and password should be protected and at any circumstances the
official should not be forced to share the ID
B]
there should be channelized, fast process of getting password created whenever
the official goes on leave or deputation etc.,
C]
The creation of pass word there should be decentralized to the divisional
office level.
D]
The personalised password should be created so that each official can work in any
sol ID with his personal ID. The ID should not be sol centric, should be
generalised.
E]
The personalised user ID password in respect of all the officials should be
created so that whenever an officials posted to any SO/HO he can be able to
work with his sol ID. Both the user ID and password to work as both operator
and supervisor required to be created in respect of all officials other than
identified supervisors.
2.
Second issue is about the speed of sifynetwork. Because slowness of the net
connectivity it is finding impossible to carry on the work on finacle software.
Suggestions
A]
The speed is required to be increased.
b]
The available speed should be made to know on the system in each office.
c]
The speed provided should be based on realistic, statistics of particular SO
irrespective of the status of the SO.
3. C S I IN MYSORE DIVISION
A]
the ID’S of the officials have not been mapped correctly and this has remitted
‘login’ of ID’s of officials at offices which are not connected to them. Unless
the ID’s are mapped correctly, it is impossible to discharge duties. The ground
work done to rollout this project is not sufficient. As it is entirely new
concept the officials are unaware of the working pattern of this system.
Without transforming the knowhow to the field level, it was implemented this is
the main impediment in the success of this new project.
B]
The TCS service provider has failed to import proper training, how to know how
and causing solving the problems at ground level.
C]
The training imported to the staff totally inadequate and the staff are at
confused state of mind.
E]
As the system is not working properly and efficiently, it has demoralized the
staff there is psychological impact on the staff apart from a lot of complaints
from the customers as the new system is facing innumerable problems, the
invaluable customers are being lost crores of revenue is being lost
SUGGESTIONS
A] Proper adequate training is
required to be imparted to the staff
B]
The need of the hour is to lest are the confidence of the working staff by
deputing the man of TCS service provider to each office at least for ten days.
C]
The administration is required to understand the various intricacies of the new
software, make all required infrastructure know how to the working staff
possible so that the staff can discharge duties peacefully.
D]
In almost all the SO’s the infrastructure such computers, printers etc., are
out dated and they are not matched to the requirement of the day. The essential
requirement of the day is to provide adequate and efficient infrastructure.
The foremost requirement is the atmosphere
at the lower level where the management and staff should work as a team, but
what we observed that still the traditional system of harassment of staff is
continuing without understanding the difficulties faced by the staff Charge
sheets and transfers can’t produce required results. As the Head of the Technology Division we
request to issue immediate instructions to the concerned to STOP harassment and
guide lines to create an atmosphere of better understanding to rollout the
Technology for the betterment of the postal services.
Hoping
to be received in the spirit it is addressed and we expect immediate action and
a reply
(D.THEAGARAJAN)
Secretary General
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