.jpeg)
Letter of NAPE, Group C on Problems of CBS
Sub : Excruciating state and intolerable
stress among cadres
due to the malfunctioning of CBS-
reg.
Respected
Madam,
I am compelled to
bring to your kind notice, with a pang of pain and dejection, about the
insurmountable misery our officials are doomed to suffer in the CBS enabled
post offices. There appears to be no ray of hope for the respite to which our
staffs are overdue in all levels regardless of the hierarchy. But the officials
working in the post offices are put to rigorous exploitation and the resultant
stress.
(a) Even
though we are boasting of having brought as many 20500 offices under the nexus
of CBS operation and outwitted the
digital connectivity of the other stake holders, the working condition of the
workers are deterioted to such degree of
exploitation forcing us to intervene for an immediate solution.
The innovation does not lead to technological improvisation ensuring the
best possible service to the customers. But, instead, had rendered our staff
with an unsavory and humiliating experience of encountering the public wrath
and curse on day to today basis.
Al
the assurances the administration, had given in the past about the transient
nature of the problems had not proved to be credible and worthy merit. Instead
the problems are aggravating day by day making every one skeptic of the words
from the authorities that be.
The staffs are working up to midnight to see that the validation followed
by EOD is given staring the computers most of the time for connectivity. There
was a total collapse of the connectivity impounding our staff to stay as late
as mid night. The System administrators
of the divisional headquarters are doomed to monitor the completion of the work
round the clock and in fact have to complete the validation and other work of
the sub offices by obtaining the details of the transactions over phone. The staffs
of CPC are equally ordained to work tireless.
The plight of the women
employees is ineffable and RISK fraught especially when they are to return to
home in the late hours. Apart from, becoming totally indifferent and inattentive
to their domestic chores (including child care), their vulnerability to
the undesirable incidents either while working alone in remote offices or on the way back to home in odd hours are
to be borne in consideration and remedy found on a war - foot basis. The employers are not all
paying any heed to serious state where in the security of women staff at stake
attracting various provisions of the law of land in the event of any untoward
incident.
Request is hereby fervently made by the undersigned for finding way and
means to end this end these draconian travails meted to officials in CBS
offices.
• The connectivity speed is said to be one of the prime
reason for all these hardship faced by our staff some time back when the roll
out was fewer.
·
The problem relating to the center server‘s imbibing capacity
of the data being entered is now adduced to be the sole dominating reason for
the present logjam.
·
The session counts of login session are to cope with the
server.
• But oblivious to what is in store for us by the action
in higher echelons; it is requested to do some plausible measure in our domain
to bring down the peril facing us by adapting some procedural changes.
The over flooding of data reach
out to server in the evening hours pertaining to BO transaction results in
clogging and glitches, very typical of peak hour spurt in the traffic. The work
in closing hours of the sub offices is to be reduced if at all any prima facie
remedy is to be realized.
The following measures are suggested for these can be done in our level
as per the rules and without causing any injury to customers’ interest.
(i)
The conversion of all BO in the CBS offices as one day
transit offices with instruction to treat the bag received for the day as bags
received after closing of the account bag to HO, except taking the cash as
advance remittance. The contents of the bag except RL/mails are to be kept
overnight and to be incorporated in the next day account. The work of the BOS
is therefore can be started right from the morning with the vouchers of
previous day and can be put through in phased manner during office hours. The
spread out entry of BOs transactions concurrently and leisurely with the sub
offices work will avoid the accumulation in the evening and the crowding of
data to server can be therefore be effectively eschewed.
(ii)
Even if there is any likelihood of delay due to unanticipated
glitches, the work of the day can be planned and alternate measures of shifting
the CBS related work to nearby offices where the verification can be done well
within reasonable time.
(iii)
Constituting of special salvaging cell comprising of
qualified staff with staggered attendance at focal points in order to complete
the work of the Sub offices that cannot be accomplished for the aforesaid
reason. As such it is a common sight that some of the sub office staffs are
trying the validation in the HO in late evening hours as and when the total
connectivity is lost in their office.
(iv)
After close of the SO transaction along with the BO
transaction of the previous day (by changing the value date), the EOD should be
given at once in order to facilitate the CPC to run EOD for the circle level.
The DC can therefore be run on the same day. But in the present arrangement,
the initiation of EOD at post office level after validating the BO transaction
late followed by CPC EOD compliance drags the DC to be run on the peak hours of
the next day. Eventually telling upon the flow of the SO transactions the
morning itself.
(v)
Now the augmentation of server and providing additional
server are impossible instantly. The heavy data flow cripples the work as per
the latest findings by the experts. It is true that with more than 20000 SOLS
and more number of logins, it may not possible to access the server swiftly.
Further the target related spurt in the opening of accounts etc., has increased
the data flow. With a net result the server what we have now in dearth of space
over flooded with data and is bound to delay the transaction. The roll out of
the rest of the Non CBS offices is beyond imagination with the available
capacity and in fact has to be dropped in the beginning of this week.
Of late, the Infosys have advised that the duration of idle sessions be
minimized and further to keep session count under check by restricting the
session users. Of this couple of findings, the idle session time has since been
reduced to 5 mts. for the past 4 days. Nevertheless there is no improvement.
As regards the restriction of the session users, not only for the present
season, but till the server is added up the way out is to be found out by the
Department. It is for sure the worker of the department cannot endure any more
to undergo the rigors and drudgery of working late in the night to see the
transactions are validated.
This Federation of the strong conviction that the basic work of the POSB
,as enshrined in our volume should be done manually on day to basis and the
value added service like CBS and ATM can be performed periodically ,on turn basis, which will restrict the users at optimum level conducive
to server to serve swiftly.
Thus the CBS will have to be
termed and practiced as real time CBS. The slot should be apportioned among the
sub offices with HO empowered to have access daily.
The sub offices during the restricted day should accept the transactions
as in the past duly maintaining the Long book and RD journal etc., to
substantiate the receipt and payment in the daily account. The vouchers can be
validated by sending the same to HO on the same day along a copy of the long
book and RD journal as the case may be. At Ho there should be enough staff
strength (drawing officials rendered surplus from abolition of SOSB and from
SBCO in staggered attendance) to do the validation and this team can be
deployed in night hour attendance on par with CPC. The updation of SO
transaction work during the non CBS days at HO should be timed in such way that
it should not delay the EOD and DC of the day. The bandwidth of the HO can be
raised considerably and thus the Core banking inclusion can be done on the same
day, even though not instantly, for the costumer to get the value added service
CBS uninterruptedly. This can be done till such time server capacity are
enhanced or number added up. By doing so the much desired reduction in session
login by the Infosys can be ensured by adapting the procedure already in vogue in
our volumes without depriving the service of basic POSB to customers (in
whatever way that deemed fit and plausible).
We therefore request you to kindly look in to matter and save the
official from exploitation. We are left with no other choice but to leave the
office as such after the close of working hours by duly incorporating the
receipts and payment of the day towards POSB manually and thereby fulfilling
the basic objective of the basic duty behold a Post office.
We further request your good self to defer the RICT which will increase
the logged in users multi-folded till such time server is added or amplified
for seamless access.
I may further be constrained to reiterate if officials are put in to
hardship with no relief and if the atrocities unleashed on worker for no fault
of them if goes unabated, we are left with no other choice of resorting to
Trade Union action and judicial remedy drawing the attention of the Government
about the barbaric way of treating the workers in the Department of Post that
was not at all witnessed even in the Pre Independence day.
This conference is of
genuine concern and apt desire that our department should keep abreast with all
other of its counterparts, especially against the back drop of the ever growing
technology and take the progress along its stride. At the same time we are of the apprehension
that such adaptation to technology should not be a name sake exercise for the
sake of perusing some activates at the cost of exchequer out of a hastily ill-
conceived plan lacking a seminal insight. Very pertinently, the plan of
execution should not jeopardize the labour laws of the country and consistently
engaged in a manner relentless exploitation of labour.
As the famous adage goes”
an action well started is half finished” in the case of our IT projects like
Mccamish for Insurance and Core Banking in savings bank, we cannot
feel gratified the way the
execution are conducive for attaining the purpose of the project. We should honestly admit that we are
stumbling in doing our transaction in the new software.
In other words we are
heading for disastrous state in which the time tested credibility( towards the unique speed and accessibility of
service) to the public will erode very soon if we are to continue the
clumsy way we are doing the
transaction are thorough the Mccamish
and CBS.
The connectivity speed of
these WEB enabled service is primarily the first issue to be resolved. The RAM capacity in tandem with the
connectivity is next hitch to be concurrently spruced up for the betterment of
the so called innovation. But for these the
scheme will be only a farce in the apex level of hierarchy inevitably rendering
the public, who have trusted us for generation together, to flee away from post
offices and its products. A single
policy generating in the Mccamish and new account opening in C BS are nightmarish
experience and the public who are to wait for their transaction are driven to
edge of our nerves. The fact that recently re-launched KVP are sold
more in non CBS office than the CBS office are befitting testimony as how our switch over to new technology
without proper assessment and ill equipped and deficient net work band widths. Added to this, opening of more accounts in
Non-CBS office than CBS office will testify the same.
The other most deplorable aspect deserving vehement protest from us, as our staff are toiling on day to day basis
in experimenting the ill designed soft
ware that is thrust upon them. Most of the features in the software are
not in conformity with the existing POSB Rules.
We are at a loss to understand whether our officers have made us the
testing ground for massive launch of any soft ware by the developers on getting
a huge sum of money.
The staffs have to do the
work of net enabled services of CBS (Finacle) and Mccamish without any content
to heart, leave alone the satisfying the customer need. The tardy process of
CBS software with the deficient and precarious connectivity makes the staff to
work up to 9 late in the night.
This conference of genuine concern
and desire that our department should keep in abreast of other identical
sectors in respect of the technology aided execution of our transactions and
other functions. But at the same time it should not be a ritualistic and
perfunctory exercise hostile to the trust the public reposed on us for
generations together. The trust what have earned from public in the time tested
fabric is primarily the availability of financial service and swiftness in
disposing the transaction. But the latest technology what we have been
venturing to permeate in our department in the CBS for savings bank and Mc
Caamish for insurance unfortunately
turns out to be mute factors decimating the hard earned good will from public all along these years.
The rate at which the PLI
business dipped down sequel to Mccamish advent is really alarming and got to be
rectified on war foot basis. On the other hand, in Finacle the accounting is
based on double entry book system as per the CAG insistence and the software is
developed accordingly on par with banking system. The fact that our department
has other multifarious business activities and the accounting of the same are
to be incorporated in the final balance sheet of the day (daily account of in
our parlance).The accounting are in customary single entry system unlike the
Finnacle. In accounting system followed hitherto there is only one treasury
where any funds, be it in receipt or payment, are monitored and accounted with
per contra tallying. Any imbalance in this will be pointer to some serious
lapse in fiscal propriety. But now in finacle there is vault mode akin to the
customary treasury.
But in finacle the debit
and credit in the sundry accounts
of various kinds and especially the
postmaster account (340) where the amount
cleared through cheques are
debited and credited is a zone of peril. Any intrusion of fake clearance in to
the vault by manipulators by credit and dispersing the amount to specific accounts for further withdrawal are sure to go unchecked in as much
as such of items are not reflected in
treasury accounting responsible for arriving the daily account and further evade
the scroll adjustment in the accounts branch. Thus the loop-holes in soft those
are prone to manipulation and scandals.
Yours Sincerely
( D.Kishan Rao)
General Secretary
.jpeg)
.jpeg)
