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No:NAPE/Gr-c/CSI
issues/2017 Dated 19.12.2017
To,
Shri. A.Nanda
Secretary
Department of Posts
Dak Bhawan, New Delhi – 110001
Sir,
Sub:- CSI problems -reg.
My union wish to bring the following problems
related to CSI to the notice of Secretary, Department of Posts for immediate
intervention and for favorable consideration.
Network
Issues:
Consequent
on implementation CSI, the network access is fallen down to 50% due to parallel
access of CSI and CBS. Network related
issues have been arising frequently As the band width of C class office is very
low the staff at C class office are facing much inconvenience during important
hours between 10am to 4pm.
Equipment related issues: In many offices the UPS and Generator have
not been functioning. Annual Maintenance of Electronic equipment like UPS,
Generators, Systems, Printers have not been solved at Divisional. Divisional
level authorities are tossing the issues to RO Level and ROs tossing the issues
to Circle Level. The AMCs of Computer Related equipments are not being renewed
in time.
Pass Book Printers : The Directorate has been compelling for use
of Pass Book Printers and to avoid manual entries in Pass Books like in banks.
But in banks there are separate outsourced counters for updating of Pass Books.
The transaction mechanism in Post Office is traditional one unlike banks. It is
hard nut to crack to print100% transactions through Pass Book printers,
particularly in respect of RD accounts opened thru MPKBY. Passbook printers
supplied are not in working condition in many offices.
CSI Related issues: Due to CSI roll out, before Rural ICT, the
staff are facing immense pressure for completion of daily work. They have been
spending much time beyond working hours for routine work. Thousands of multiple
denomination accounts have been opened since 5 years at each BOs. Feeding of
concerned vouchers in CBS and for completion of related works in CSI at SO
staff have been facing over work load.
In C class SO’s where CSI is rolled out
without RICT the SPM has to perform the work of all the BO’s and it is
impossible for him to complete the work due to had connectivity. The divisional
heads compelling them for opening of New Accounts and new PLI/RPLI business. The after sale
services like maturity sanctions, PLI/RPLI closures came to a standstill. For a
single transaction the SPM has to struggle with two passwords and various
modules which is time consuming.
We have
already requested providing another hand or merger of C class offices. The use
of two passwords is most undesirable. Quick decision has to be taken on this
aspect instead of a postmortem at a later date.
It has been requested for implementation of
CSI Roll out only after Rural ICT rollout with the Circles. But the circles
have been bulldozing CSI roll out without Rural ICT without asseing the
practical difficulties. Many issued have been encountered due to this, at
Branch Offices and Sub offices for smooth completion of accounting. Regarding
CSI user friendly interface, the POS and DPMS are moderately User friendly. But
the F&A module is not user friendly and staff are feeling much hardship for
working in F&A modules.
Rural ICT: Even in the division rolled out for RICT the
work related to CBS or SB is only being done at BO level. Other works like MOs,
Register Post, Speed Post are not implemented in many divisions
Aadhar Seeding and Mobile Linking : Orders have been issued for completion of Aadhar
Seeding and Mobile linking to all accounts by giving target dates. But the process
of Aadhar Linking and Mobile linking is a continuous process, the process is continuing
in Banks still, though the Banks have been using online packages and KYC based
transactions since decades. In DOP the online banking system is just introduced
since 2015 and many of the accounts without KYCs are migrated to CBS out of
which many of the accounts are not operational.
We hope that the Hon’ble Secretary, Department
of posts will take necessary steps for solving the above problems
Yours
faithfully
(D Kishan Rao)
General Secretary
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